When creating the support ticket, mention clearly how you isolated the issue/question to either Kerio Connect or MailEssentials - this is critical to avoid delays. ![]() As explained below, it is critical to make sure that Kerio Connect works with an IIS SMTP relay server first without MailEssentials and only then, try to add MailEssentials to the setup. Since we have different teams supporting Kerio Connect and MailEssentials, it is important that you select the right product when you create the support ticket with us, so the ticket can be handled without delays. IMPORTANT: If you face any issues or have any specific questions, either when setting up a new environment with Kerio Connect & MailEssentials or with an existing setup, please first try to isolate the issue/question to either Kerio Connect OR MailEssentials. ![]() ![]() Note: Any issues with the installation and configuration of IIS SMTP is outside of GFI’s support scope. This article provides information on how to configure Kerio Connect and MailEssentials.
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